OnJuly 4, Yichuan Subdistrict in Shanghai released a legalinterpretation of common online shopping disputes involving foreignnationals.

7月4日，上海市宜川路街道发布了涉及外国人的常见网购纠纷的法律解读。

DuringJune’s "Expats Explore Yichuan" event, a foreignparticipant sought legal assistance regarding an e-commerce dispute.With professional legal support, the case was efficiently resolved.

在6月的“外国友人探秘宜川”活动中，一位外国参与者就一起电商纠纷寻求了法律帮助。在专业法律支持下，该案件得到了高效解决。

Inthis issue, we will systematically sort out the high-frequency legalissues that foreign friends encounter when shopping online in Chinaand introduce practical legal knowledge to help you consume withpeace of mind.

本期，我们将系统梳理外国朋友在中国网购时遇到的高频法律问题，并介绍实用的法律知识，帮助您放心消费。

Defectsin product quality

产品质量缺陷

Accordingto Article 1206 of the Civil Code, the platform is required to makecompensation in advance. The platform has the obligation to manageand supervise the merchants in residence to ensure the quality ofgoods.

根据《民法典》第1206条，平台有义务先行赔付。平台需对入驻商家进行管理和监督，以确保商品质量。

Keepscreenshots of the product page and logistics records as evidence ofrights protection, such as product photos, purchase time, deliveryaddress, etc., so that sufficient evidence can be provided in case ofdisputes.

保留商品页面截图和物流记录作为维权证据，如商品照片、购买时间、收货地址等，以便在发生纠纷时提供充分证据。

Fakeand shoddy goods

假冒伪劣商品

Whenthe purchased goods are found to be fake and inferior products, theycan require the merchants to bear the responsibility of refunding oneand compensating three according to the Consumer Rights and InterestsProtection Law to safeguard their legitimate rights and interests.

当发现所购商品为假冒伪劣产品时，可依据《消费者权益保护法》要求商家承担“退一赔三”的责任，以维护自身合法权益。

Complainto the platform and ask the platform to punish the merchants, such asclosing the store and deducting the deposit. At the same time, reportto the market supervision department to crack down on fake and shoddyproducts.

向平台投诉，要求平台对商家进行处罚，如关店、扣除保证金等。同时，向市场监管部门举报，打击假冒伪劣商品。

Returnand exchange disputes

退换货纠纷

Onlineshopping goods generally enjoy the right of seven days without reasonto return or exchange goods, but it must meet the conditionsstipulated by the platform and agreed by the merchant, such as thegoods are not used, the packaging is complete, etc.

网购商品通常享有七天无理由退换货权利，但需满足平台规定及商家同意的条件，如商品未使用、包装完整等。

Incase of disputes over returns and exchanges, timely communication andnegotiation with the merchant shall be conducted. If no agreement canbe reached through negotiation, mediation may be carried out throughthe platform customer service. Arbitration or litigation may beapplied for if necessary.

发生退换货纠纷时，应及时与商家沟通协商。若协商无果，可通过平台客服调解，必要时可申请仲裁或提起诉讼。